Policies and Order FormEasy print
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A non refundable deposit in the amount of $250.00 is
due when we receive your flowers for freeze-drying. Using a
Visa or MasterCard you can make payment by telephone prior to shipping
your fresh flowers or you may insert a check (checks are payable to Mountain View Freeze
Dry) with your fresh flower
shipment. Please make sure that we know about your order before
shipping your fresh flowers. We cannot be held responsible for unexpected flower shipments to our location. Framing selection and full
payment for framing is due within 30 days of sending your flowers. By placing your order with MVFD you are agreeing to our
Please include your completed and signed order form with your flowers
Today's Date _________________________
Address: _______________________________________ City
Contact Telephones: Best______________________________ Home
Your Email address:
_____________________________________________________________ Mat Selection _________________________________
Museum Glass Yes: ____No: ___ Inclusions: _______________________
Please mark each numbered item below to indicate
that you have read and understand our preservation requirements and
policies. Mountain View Freeze Dry is (MVFD).
__ 1. Freeze Drying - Bouquets are
normally disassembled for freeze drying purposes, plastic bouquet
handles are discarded. Freeze dried flowers are preserved by framing
them and are not returned unless you choose framing from MVFD. All freeze dried flower orders must include
framing from our company.
__ 2. Framing selections are to be made on this date or within 30 days
of placing your freeze-drying order with us.
Orders 60 days overdue
framing selection are considered abandoned.
__ 3 All payments or deposits - to MVFD
are non-refundable once you have placed your order for floral
preservation, framing or both.
__ 4. Returned Checks - A $45.00 fee will apply for any returned checks.
__ 5. Return/Refund Policy- As all work is custom made, all sales are
__ 6. Balances Due - Any balance due must be paid in full within 30
__ 7. Time Frames: (7a) - Fulfillment Dates – Completion dates are
estimates only. MVFD reserves the right to extend completion dates
without notice. (7b) - Item Pick Up – Completed items must be picked up
within 30 days of notification. In accordance with NH State law MVFD
will not be held responsible for orders or items left beyond 60 days of
completion. Storage fees may apply to
your order if items are overdue being picked up.
__ 8. Telephone Communications - Details concerning your order are to
be discussed person to person on the telephone with an MVFD representative
and not left on our answering system. You must agree to keep in contact with our company by
calling our telephone during regular business hours and speaking
directly with us to discuss your
order or to answer any questions you may have or to notify us of your contact information change.
__9. Email - Email is used by our company only where appropriate and
expedient such as for sending spelling of your names for a personalized
name tag. The use of email or texting to "discuss an order" is not appropriate
for our custom design gallery.
__ 10. Flower Loss - I will not hold MVFD responsible for loss of my flowers
in an occurrence such as fire, storm, loss of electricity, flood,
mechanical failure or any circumstances beyond MVFD control, nor will I
hold MVFD responsible for damages to my flowers prior to MVFD receiving
them for preservation. Your Flowers are to be kept fresh prior to
delivery to MVFD on the sole advice of your florist or fresh flower
__ 11. Return Shipping- Shipping is an additional charge.
See current packaging and shipping fees on our
return shipping page. If flowers should come loose inside of your
frame during shipment you must notify MVFD within 24 hours upon receiving your frame. MVFD will cover the cost
of repairing loose flowers by a professional picture framer of up to 1
hour labor cost. MVFD cannot be held responsible if
shipped items or frames are damaged by the shipping carrier. Damage
claims are to be made directly with the shipping carrier and not with
__ 12. Privacy- MVFD is committed to your privacy. We will not rent,
sell or distribute your name, address, email address, credit card
information or personal information. Your information will be used
solely for the purpose of conducting business with you.
__ 13. Images - MVFD reserves the right to use photographs of completed
items for the purpose of web site display, and any other similar
__ 14. Longevity - I understand that MVFD does not guarantee color or
longevity of frames, glass, photographs, artwork, memorabilia or dried
flowers or any other items. I understand that color changes to all
materials including dried flowers are expected to naturally occur. I
understand to keep my framed flowers away from direct sunlight, humidity
and varying changes in temperature.
__ 15. Changes to Freeze-Drying Preservation and Framing Orders –
Changes cannot be made after placing your order.
__ 16. Permission - I give MVFD my permission to preserve the flowers
delivered to them on this date using their best judgment for
__ 17. Quality - Although MVFD carefully handcrafts each floral keepsake
all finished products are subject to imperfections and variations.
Loose particles or petals may appear in the final product as a quality
of dried flowers and dried botanical materials.
__ 18. Botanical Replacements - on occasion MVFD may substitute dried
flowers, greens or fillers requiring replacement. MVFD reserves the right to charge fees for
__ 19. Legal Grievances - Under the Laws that govern the State of New Hampshire; any
disputes or legal actions brought against MVFD would be settled in
Hillsborough County, in the State of New Hampshire.
__ 20. Third Party Orders - If you are preserving flowers on the behalf
of another (daughter, relative or friend) you take responsibility of
placing this order for flower preservation. Name of third party __________________________________________________________
I agree to these terms and conditions and I have
read the above terms and conditions and fully understand this agreement.
Sign Here: ___________________________________________________