Policies and Order Form
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By placing your order with MVFD you are agreeing to our policies. Please include your completed and signed order form with your flowers for drying.
Your Name:______________________________________________________________________ Today's Date _________________________ Address: _______________________________________ City _________________________________State__________ Zip_______________Contact Telephones: Best______________________________ Home _________________________Cell _______________________________
Your Email address: ___________________________________________________________________________________________________
Frame Selection ______________________________________________________________________________________________________ Frame Size_____________ Mat Selection ___________________ Museum Glass Yes: ____No: ___ Inclusions: _______________________ Include Half Framing Payment (if unsure of frame selection, make deposit in the amount of $250) Amount of payment: $__________________ Notes: ______________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________ Visa or MasterCard payment can be made by telephone prior to shipping your fresh flowers or you may insert a check with your fresh flower shipment. Half payment must be paid when we receive your flowers for drying (if unsure of frame selection, make deposit in the amount of $250). Your framing selection is due within 30 days of sending your flowers. Checks are payable to: Mountain View Freeze Dry. Please check each numbered item below to indicate that you have read and understand our preservation requirements and policies. Mountain View Freeze Dry is (MVFD). It is our company guarantee that every customer of Mountain View Freeze Dry is fully satisfied with their final product when received. Terms and conditions are necessitated for mutual understanding for all custom floral preservation orders.
__ 1. Freeze Drying - Bouquets are normally disassembled for freeze drying purposes, plastic bouquet handles are discarded. Freeze dried flowers are preserved by framing them and are not returned unless you choose framing or another encasement from MVFD. All freeze dried flower orders must include framing from our company.
__ 2. Framing selections are to be made on this date or within 30 days of placing your freeze-drying order with us. A storage fee of $1.00 per day will apply to the overdue selection.
__ 3 All payments or deposits - to MVFD are non-refundable once you have placed your order for floral preservation, framing or both.
__ 4. Returned Checks - A $45.00 fee will apply for any returned checks. __ 5. Return/Refund Policy- As all work is custom made, all sales are final.
__ 6. Balances Due - Any balance due must be paid in full within 30 days of order completion notification.
__ 7. Time Frames: (7a) - Fulfillment Dates – Completion dates are estimates only. MVFD reserves the right to extend completion dates without notice. (7b) - Item Pick Up – Completed items must be picked up within 30 days of notification. In accordance with NH State law MVFD will not be held responsible for orders or items left beyond 60 days of completion.
__ 8. Storage Fees- Storage fees of $1.00 per day will be applied to your order if items are overdue being picked up.
__ 9. Telephone Communications - Details concerning your order are to be discussed person to person on the telephone with an MVFD representative and not left on our answering system. You must agree to keep in contact with our company by calling our telephone during our regular business hours and speaking directly with us to discuss your order or to notify us of your contact information change. __10. Email - Email is used by our company only where appropriate and expedient such as for sending spelling of your names for a personalized name tag. The use of email to "discuss your order" is not appropriate for our custom design gallery. __ 11. Damages - I will not hold MVFD responsible for loss of my flowers in an occurrence such as fire, storm, loss of electricity, flood, mechanical failure or any circumstances beyond MVFD control, nor will I hold MVFD responsible for damages to my flowers prior to MVFD receiving them for preservation. Your Flowers are to be kept fresh prior to delivery to MVFD on the sole advice of your florist or fresh flower supplier.
__ 12. Return Shipping- Shipping is an additional charge. See current packaging and shipping fees on our return shipping page. If flowers should come loose inside of your frame during shipment you must notify MVFD within 48 hours upon receiving your frame. MVFD will cover the cost of repairing loose flowers by a professional picture framer of up to 1 hour labor cost. You agree that MVFD cannot be held responsible if shipped items or frames are damaged by the shipping carrier.
__ 13. Privacy- MVFD is committed to your privacy. We will not rent, sell or distribute your name, address, email address, credit card information or personal information. Your information will be used solely for the purpose of conducting business with you.
__ 14. Images - MVFD reserves the right to use photographs of completed items for the purpose of web site display, and any other similar marketing purposes.
__ 15. Longevity - I understand that MVFD does not guarantee color or longevity of frames, glass, photographs, artwork, memorabilia or dried flowers or any other items. I understand that color changes to all materials including dried flowers are expected to naturally occur. I understand to keep my framed flowers away from direct sunlight, humidity and varying changes in temperature.
__ 16. Changes to Freeze-Drying Preservation and Framing Orders – Changes cannot be made after placing your order.
__ 17. Permission - I give MVFD my permission to preserve the flowers delivered to them on this date using their best judgment for preservation. __ 18. Quality - Although MVFD carefully handcrafts each floral keepsake all finished products are subject to imperfections and variations. Loose particles or petals may appear in the final product as a quality of dried flowers and dried botanical materials. __ 19. Botanical Replacements - on occasion MVFD may substitute dried flowers, greens or fillers requiring replacement. MVFD reserves the right to charge fees for botanical replacement.
__ 20. Legal Grievances - Under the Laws that govern the State of New Hampshire; any disputes or legal actions brought against MVFD would be settled in Hillsborough County, in the State of New Hampshire.
__ 21. Third Party Orders - If you are preserving flowers on the behalf of another (daughter, relative or friend) you take responsibility of placing this order for flower preservation. Name of third party __________________________________________________________
I agree to these terms and conditions and I have read the above terms and conditions and fully understand this agreement. Sign Here: ___________________________________________________ Date: __________________________