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Freeze Dry Policies
and Order Form.
A non refundable deposit in the amount of $250.00 is
due when we receive your flowers for freeze-drying. Using a
Visa or MasterCard you can make payment by telephone prior to shipping
your fresh flowers or you may insert a check (checks are payable to Mountain View Freeze
Dry) with your fresh flower
Please make sure that we know about your order before
shipping your fresh flowers. We cannot be held responsible for unexpected flower shipments to our location.
Framing selection and full
payment for framing is due within 30 days of sending your flowers.
By placing your order with MVFD you are agreeing to our
Please include your completed and signed order form with your flowers
Today's Date _________________________
______________________________State__________ Zip_______________ Contact
Telephones: Best_____________ Home______________ Cell ____________________
Your Email address:___________________________
Frame Selection ___________________________________________
Mat Selection _________________________ Museum Glass Yes:
____No: ___ Inclusions: _____________________
Please mark each numbered item below to indicate that you have read and
understand our preservation requirements and policies. Mountain View Freeze
Dry is (MVFD).
__ 1. Freeze Drying -Bouquets are
normally disassembled for freeze drying purposes, plastic bouquet handles
are discarded. Freeze dried flowers are preserved by framing them and are
not returned unless you choose framing from MVFD. All freeze dried flower
orders must include framing from our company.
__ 2. Framing selections are to be made on this date or within 30 days of
placing your freeze-drying order with us. Orders 60 days overdue framing
selection are considered abandoned.
__ 3 All payments or deposits - to MVFD are non-refundable once you
have placed your order for floral preservation, framing or both.
__ 4. Returned Checks - A $45.00 fee will apply for any returned checks.
Return/Refund Policy- As all work is custom made, all sales are final.
__ 6. Balances Due - Any balance due must be paid in full within 30 days.
__ 7. Time Frames: (7a) - Fulfillment Dates – Completion dates are estimates
only. MVFD reserves the right to extend completion dates without notice.
(7b) - Item Pick Up – Completed items must be picked up within 30 days of
notification. In accordance with NH State law MVFD will not be held
responsible for orders or items left beyond 60 days of completion. Storage
fees may apply to your order if items are overdue being picked up.
__ 8. Telephone Communications - Details concerning your order are to be
discussed person to person on the telephone with an MVFD representative and
not left on our answering system. You must agree to keep in contact with our
company by calling our telephone during regular business hours and speaking
directly with us to discuss your order, to answer any questions that you may
have or to notify us of your contact information change.
__9. Email - Email is used by our company only where appropriate and
expedient such as for sending spelling of your names for a personalized name
tag. Please contact a MVFD representative via telephone during regular
business hours to discuss all orders.
__ 10. Flower Loss - I will not hold MVFD responsible for loss of my flowers
in an occurrence such as fire, storm, loss of electricity, flood, mechanical
failure or any circumstances beyond MVFD control, nor will I hold MVFD
responsible for damages to my flowers prior to MVFD receiving them for
preservation. Your Flowers are to be kept fresh prior to delivery to MVFD on
the sole advice of your florist or fresh flower supplier.
__ 11. Return Shipping- Shipping is an additional charge.
See current packaging and shipping fees on our return shipping page.
If flowers should come loose inside of your frame during shipment you must
notify MVFD within 48 hours upon receiving your frame. MVFD will cover the
cost of repairing loose flowers by a professional picture framer of up to 1
hour labor cost. MVFD cannot be held responsible if shipped items or frames
are damaged by the shipping carrier.
__ 12. Privacy- MVFD is committed to your privacy. We will not rent, sell or
distribute your name, address, email address, credit card information or
personal information. Your information will be used solely for the purpose
of conducting business with you.
__ 13. Images - MVFD reserves the right to use photographs of completed
items for the purpose of web site display, and any other similar marketing
__ 14. Longevity - I understand that MVFD does not guarantee color or
longevity of frames, glass, photographs, artwork, memorabilia or dried
flowers or any other items. I understand that color changes to all materials
including dried flowers are expected to naturally occur. I understand to
keep my framed flowers away from direct sunlight, humidity and varying
changes in temperature.
__ 15. Changes to Freeze-Drying Preservation and Framing Orders – Changes
cannot be made after placing your order.
__ 16. Permission - I give MVFD my permission to preserve the flowers
delivered to them on this date using their best judgment for preservation.
17. Quality - Although MVFD carefully handcrafts each floral keepsake all
finished products are subject to imperfections and variations. Loose
particles or petals may appear in the final product as a quality of dried
flowers and dried botanical materials.
18. Botanical Replacements - on occasion MVFD may substitute dried flowers,
greens or fillers requiring replacement. MVFD reserves the right to charge
fees for botanical replacement.
__ 19. Legal Grievances - Under the Laws that govern the State of
New Hampshire; any disputes or legal actions
brought against MVFD would be settled in Hillsborough County, in the State of New Hampshire.
__ 20. Third Party Orders - If you are preserving flowers on the behalf of
another (daughter, relative or friend) you take responsibility of placing
this order for flower preservation. Name of third party
agree to these terms and conditions and I have read the above terms and
conditions and fully understand this agreement.